One of my clients came to me recently, concerned about how her VA wasn’t getting work done. Her virtual assistant had a very hectic life including children, going to school and working. She suddenly became unavailable because she had a a virus. As a result, deadlines were being missed.
My client started blaming herself for her VA not showing up, thinking it must be her own mindset causing the problem. She had a lot of fear around confrontation and being seen as mean or unreasonable, when she preferred to be seen as understanding.
Showing up to do your job is non-negotiable. I show up 110%, go above and beyond as much as I can. This is what I expect from myself and it’s important to me that my team shows up the same way. Otherwise, and I’m not a big meanie, they simply can’t stay. This is how I do things and what has made me successful, so there can’t be any slacking or sense of entitlement.
The same is true for your business. While being understanding is important, it’s okay to expect your team to perform well. So, if your virtual assistant or other team member is not doing what they should be, you need to address it.
When this happened to me, I had one conversation with my virtual assistant who started out doing an amazing job. For some reason, things changed and details started falling through the cracks. I talked to her about it, asking what was going on and she assured me things would change. When the problem persisted, I thanked her for her work, told her that things just were not working out and wished her success.
This is not being mean, it’s business. If you want to serve your clients at 110%, then you need your team members to do the same. Otherwise, you might hold yourself back from the success you deserve and you cannot show up for your clients in the way you want to.
Don’t shy away from doing what you need to do. You don’t need to provide any excuses, just have the conversation, thank the person for the work done, wish them well, change the passwords and move on.
Your Client Attraction Assignment
If you have a virtual assistant, have you talked about expectations? Does your VA know what you need done and your preferences? Be sure to communicate clearly on a regular basis. Good communication can keep everything working well. and, if and when a problem crops up, address it right away.
Now, if you’re just starting out and trying to fill your practice in the FIRST place, then follow a step-by-step system that feels easy and authentic to you. The Client Attraction System® gives you the most important things to do to set up simple, solid systems, so that you consistently fill your pipeline and continually get new clients. It’s all step-by-step, not a big mishmash of things. So, you do step one of the system, and when you’re done with that, you move on to step two, and so on. All the tools, scripts, templates, and examples are handed to you on a silver platter. Easy. You can get it at TheClientAttractionSystem.com.