As your business starts to take off, handling every phone call or email inquiry yourself will no longer be possible. At some point you will become too busy to effectively field every question or speak to every new prospect. This is why you must set up systems in your business.
Some business owners feel overwhelmed during this exciting period of growth. They’re worried that customers and opportunities might fall through the cracks because they don’t have any set up systems. Some students have even told me they wished the calls would stop because they just can’t answer one more question! Don’t let this happen to you.
A lack of set up systems around business growth can cause you to send mixed messages to the Universe.
To visualize the impact this might have, put both your hands out in front of you, one with the palm out like you’re saying “stop” and the other waving business in. Doing these two motions is like saying, “Come in” and “Don’t come in” at the same time!
Set up systems to manage inquiries
Start by hiring someone to manage all initial inquiries for you from social media, email, voicemail or live calls. You’ll need to develop a step-by-step plan that addresses each type of inquiry and the process to handle it. Then assign these tasks to your team or virtual assistant, not yourself.
For example, at The Leveraged Business Business School, one person handles all the requests for my free book and fulfills them. Someone else responds to all inquiries about working with me and assists new prospects in filling out the application. The same thing goes for voice mail inquiries; another staff member takes care of those.
When you set up systems, you ensure every inbound piece of communication will be dealt with properly and systematically.
This automates the process so everyone knows what to do and when to do it. You need support to carry this out and methods to make sure nothing goes unattended.
Invest in Your Success
It is essential to set up systems before business growth so you can be prepared to handle the potential flood of communication. Planning ahead is completely worthwhile because you are investing in the success of your company, with long-term results in mind.
One of my students struggled with this because of her clients’ expectation. Everyone contacting wanted to speak directly to her. To remedy this and shift expectations, she put photos of her team on many of the contact pages and removed the photos of herself. This way, people weren’t so disappointed when they initially connected with a team member.
Your The Leveraged Business Assignment
Do you have a system set up to handle a surge of new customers? If not, start planning now. Talk to your team to create and set up systems. If you don’t have staff, this is the time to get started with a virtual assistant.
This is just one of the many best practices we dive deep into with the students of The Leveraged Business Business School, the premier training school for growth-minded entrepreneurs looking to quickly attract more clients and make more money. If you’re interested in finding out more, visit Boldheart.com for more details.
We can help, as we’ve done with thousands before you. It starts with one simple conversation with my team so we can find out more about your situation. Just use this link to book a chat with one of our Strategy Coaches so we can help you determine what your most pressing needs are, the ones that will allow you to grow quickly in your reach, income and also freedom.
We’ll determine together if we are a good fit; it all starts when you book a free chat here or by filling out the boxes below. Do it now. Don’t wait. You deserve to have your freedom back.