Fabienne Fredrickson

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How to handle difficult clients

Today I want to talk to you about that client…you know the one…when you see the appointment on your calendar, your heart sinks to your stomach a bit.

At Boldheart Business, our members have a nickname for that client: “The Heartsink Client.”

Perhaps you get texts from her on evenings and weekends (and she expects you to respond to her at all hours and within minutes) or you feel like no matter what you do for him, it’s never enough.

Yes, you’re in business and taking good care of your clients is a good practice…and maybe you have bought into the idea that “the customer is always right” or maybe you simply NEED the client and are willing to handle the extra work they’re requesting, without getting paid, or forgive their transgressions, “just this once,” convincing yourself that it’s not that bad…

At some point though, all these extra acrobatics will impact your business and massively affect your cash flow. Bigtime. (And they’ll make you feel incredibly resentful.)

Want to learn what to do about it, for good? Watch today’s video to get one of my favorite strategies of all time for putting an end to these time and energy leaks, so you can make more:

(Listen, I was there in the beginning too. Bending over backwards, letting clients trespass our unstated agreement, and basically, letting them take advantage of me, because I soooo needed them and the money. And being a “good girl,” I didn’t want to ruffle feathers. And it’s also probably why I’ve got SUCH healthy boundaries today, while still being able to be loving with clients.) 😉

As with everything I teach you, the foundation of this conversation lies in our Mindset. Specifically in our sense of Self-Worth.

Having a bold heart in business is about being bold enough to listen to your heart and take action on it.

Even when it comes to those who’ve paid us, it is essential that we honor ourselves, our time, and our energy.

Bending over backwards for clients, excessive people-pleasing and feeling like we have to jump when a client says “jump” is a sure-fire recipe for a stagnant business.


Because there’s simply not enough of you left over to focus on MGAs (money generating activities).

When you begin putting the elements that I share in today’s video in place, you will start going in the right direction.

Obviously, there’s a LOT more than the couple of things I mentioned (our Boldheart members get a whole training on setting boundaries to miraculously gain their time back, including the ability to model my own 3-page Policies and Procedures document for their own business), but for now, today’s advice is a step in the right direction.

It all comes down to boldly honoring YOU, so you can grow your business at the same time.


P.S. Here’s what I promise you: When you start creating healthy boundaries with those you serve, and you get clearer and clearer on who is a great fit to work with you, the Universe always answers with abundance. It’s inevitable.

This means you get to have more fun, make more money and have way fewer headaches.

But maybe you don’t know where to start. You could spend days (months!!) scraping the internet to put together your own Policies and Procedures document, your own Closing of the Sale cheat sheet, your own Elevator Speech that gets you clients every week, your own Programs and Packages Rate Sheet, your own Workshop Outlines for signing up clients from the stage…….OR……..you could just shorten the learning curve and let us give all of that to you to plug into your business right away, so you make money right away.

Curious? Should we talk? Yes, I think we should. 🙂 Here’s my video invitation to chat this week. It’s free and it will give you so much movement in your business.

All you have to do is fill out this short form and we will be happy to help you, at no charge.

Go for it.

P.P.S. Go ahead and share this quote:

handle difficult clients

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